FAQs

Frequently Asked Questions

1. How long does delivery take?

Orders are usually delivered within 3–7 working days across Pakistan.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available on selected products and locations.

3. Is shipping free?

Yes, we offer free shipping on prepaid orders.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email.

5. What payment methods do you accept?

We accept Bank Transfer, Easypaisa, JazzCash, Debit/Credit Cards, and COD.

6. Can I return or exchange a product?

Yes, we offer a 15-day return/exchange policy for damaged or incorrect items.

7. Are your toys safe for kids?

Yes, all our toys are kid-friendly and quality checked before shipping.

8. What should I do if I receive a damaged item?

Contact our support team immediately with photos/videos of the product for quick assistance.

9. Do you have customer support?

Yes, our support team is available to help you with orders, payments, and product queries.

10. Where can I contact you?

You can contact us through Instagram:
@wowtoysofficial